Mey CHAIR SYSTEMS GmbH grants a 5-years’ guarantee on the metal parts of all advertised products.
The period for calculating the duration of the guarantee begins from the date of the invoice.
The territorial scope of the manufacturer’s guarantee applies worldwide.
Should material defects or manufacturing defects occur in the goods purchased by you during this period, the manufacturer as guarantor will provide you with one of the following services at its discretion within the scope of this guarantee:
– repair of the goods free of charge or
– exchange of the goods for an equivalent item free of charge
Warranty claims are excluded in the event of damage to the goods due to:
– normal wear and tear
– improper or abusive handling
– non-observance of any safety precautions
– use of force (e.g. blows)
– attempts to repair the goods on one’s own initiative
– environmental influences (heat, moisture, etc.)
A prerequisite for claiming under the guarantee is that the guarantor is enabled to examine the guarantee claim (e.g. by contacting the manufacturer). Care must be taken to avoid damage to the goods in transit by packing them securely. A copy of the invoice must be enclosed with the consignment of goods in order to enable the guarantor to check whether the guarantee period has been observed. Without a copy of the invoice, the guarantor may refuse to honour the guarantee. Furthermore, you must provide the name and address of the seller, if this information cannot be found in the copy of the invoice.
In the case of justified warranty claims, the warranty will be processed free of charge for you, i.e. the guarantor will reimburse any shipping costs for the outward shipment. If it is necessary to dismantle the goods in order to send them to the guarantor, the guarantor will bear the costs of dismantling.