Frequently asked questions

We look forward to every customer, every contact and every call. But would you like some quick answers? Do you have a common question in mind? Then read more here! Our FAQ contain the typical questions and answers about ordering, shipping, quality and complaints. Everything is included to provide you with short and concise help.

Service and warranty

What services does meychair offer me as a retailer?

Our greatest service is our meychair team! – Our highly experienced, always helpful and, above all, long-standing employees. There is no problem that they can’t solve, no question they can’t answer, and no wish that they don’t want to grant you. We will always find a solution for you. You can reach us by phone or email!

Otherwise, we of course also offer a few other services, such as:

  • a personal adviser for each customer
  • over 50 years of experience
  • very fast delivery times
  • guaranteed spare parts delivery for our work chairs, stools, sit stands and much more
  • free sample orders
  • ea practical, conical plug-in system for our models/li>

What warranties does meychair offer and how long are they valid?

In the case of a warranty, Mey CHAIR SYSTEMS GmbH bears the return costs. At the discretion of Mey CHAIR SYSTEMS GmbH, either a free repair or an exchange of the metal part will be carried out. The rights from the warranty should be justified if a material defect occurs within the warranty period. There is no material defect in the case of wear and tear or if the defect is caused by improper use of the item.

How do I reach a contact person at meychair?

You can call us at any time during our general opening timesThese are from Monday to Thursday between 8:00 a.m. and 4:30 p.m. and on Fridays between 8:00 a.m. and 12:00 p.m. You can write to us at any time by email. You will find all the necessary telephone numbers and email addresses under Contact.

I would like to be entered on the meychair website under “Find a retailer“. How does this work?

Are you registered as a retailer with us, but can’t be found in our retailer search? Write us a short email to info@meychair.de and we will make sure that you can be found on our website as a retailer as soon as possible.

Order and shipping

How can I order meychair products?

The easiest and fastest way to order meychair products would be to send your order by email. Please contact us at info@meychair.de.

If you are already a registered retailer with us, please use the inquiry function “Inquire / Order as a retailer”. Then your order for the selected product will be sent directly to us. You will always receive an order confirmation from us for every order. Please check this.

What data is important for an order from meychair?

To order a meychair model, you should enter our 5-digit item number and/or our matchcode. So we know immediately which product you want to order.

Here’s an example:
Item number: 10001
Matchcode: A2-TG-B; Beech n

Names such as “Assistant Light” are general descriptions that assign our products to a type. Unfortunately, this is not enough for us to know which product you would like to order.

Can I personally pick up the goods I have ordered?

Unfortunately, you can’t pick up any goods from us yourself. Our processes are structured in such a way that we process your order immediately and send it to our dispatch department in a timely manner. By default, we send your order in cardboard boxes and in individual packaging. The freight price and the shipping company that we use in your case can be found in the order confirmation.

Can I also order by phone?

Unfortunately, you can’t pick up any goods from us yourself. Our processes are structured in such a way that we process your order immediately and send it to our dispatch department in a timely manner. By default, we send your order in cardboard boxes and in individual packaging. The freight price and the shipping company that we use in your case can be found in the order confirmation.

When and in what form will I receive an invoice for my order?

As soon as your ordered goods have left our shipping department, we will write your invoice on the next working day and send it to you. This can be by email or by post. Just tell us your preferred shipping method.

Can I order a free sample for my customer to test?

You can of course order a trial sample for your customer. Regardless of whether it is an industrial chair, workshop stool or a sit stand for the office. Please provide the note “TRIAL SAMPLE ORDER” clearly visible on the order.

The following applies to a sample order:
The trial sample can be tested in detail for 14 days free of charge. If so, we will calculate the goods after consultation with you. If you do not like it, please send the goods well packaged. It is best to keep the original packaging – and return it to us carriage paid. Please inform us in advance. The trial sample should be handled with care during the trial phase. However, if the sample shows damage, signs of use or soiling, we will charge for it.

My order should be sent directly to the customer, is that possible?

Of course it is. Please note on your order under the delivery address the address to which we should deliver and whether or not we should deliver without the physical address on the delivery note.

Do I have to send a delivery note to meychair or does meychair also create a delivery note?

If you would like us to ship with your delivery note, simply send us your delivery note. Also as a PDF attachment. We then use this and enclose it with your customer’s order. Otherwise we create a delivery note in our system. Depending on how you want it, we ship under meychair or as neutral shipping, under your name.

I have questions about an order. What information do I have to have ready for meychair?

The quickest way for us to provide you with information is to give us our order number or transaction number. With this data we are guaranteed to find exactly the meychair order that you have a question about.

My customer cancelled an order. What do I have to do to also cancel it at meychair?

If your customer cancels an order, simply write us an email stating the order or transaction number. If the goods have not yet been dispatched, we will immediately cancel your order from our system and you will receive a written cancellation confirmation from us. If the goods have already been shipped, the only option is that your customer either does not accept the goods or sends them back to us. In the event of a refusal of acceptance as well as a return to us, we ask you to inform us in advance. Otherwise we cannot assign the return.

Prices, conditions and delivery times

How can I see the prices of the meychair products?

We do not publish product prices on our website. Therefore there are two ways to find out our prices. If you would like to know the price of a specific product, use the inquiry button that you will find on each product on our website. You will receive an offer from us within one to three days. If you would like to receive our gross price list, please contact us at info@meychair.de by email. We will provide you with a price list.

What are my conditions as a dealer at meychair?

Please ask one of our sales representatives personally about your terms and conditions. You are welcome to contact us directly at Contact.

What are the delivery times for the individual products?

As a rule, we have extremely fast delivery times. This means that you or your customer will receive your order within 3 – 5 working days. Unfortunately, delivery delays can occur for various reasons. Please always check your order confirmation. On this you will find the delivery date confirmed by us, which depends on our capacity and your order quantity.

I would like to become a meychair retailer, what do I have to do?

We look forward to every new partner who stands behind the meychair brand. Under “Become a partner” you will find all the data that we need from you in order to register you as a customer.

As a new retailer, why can I only buy in advance?

Retailers who buy from us for the first time are always set to prepayment by the system. From the second order you can buy from us on account.

Complaints and returns

How can I submit a complaint about a meychair product?

If you have a complaint, please send an email to our sales team. We can process your complaint as quickly as possible if we have the following data:

  • the order or transaction number of the previous order
  • a brief description of the damage (or a photo)
  • a photo of the nameplate

If you can no longer assign the product complained about with an order, simply describe the damage to us and send us a photo. In any case, we will get in touch with you promptly.

How can I return a meychair product?

If you would like to return a product, you should inform us in advance by email. Please also tell us the reason for the return so that we can check any goods that may have been complained about directly. After the return has been recorded and checked, we will initiate the reimbursement. Please understand that this can take a few days in individual cases.

My ordered goods were delivered damaged, what should I do?

This can happen in individual cases and we are terribly sorry. Please inform us of the damage as soon as possible after receipt of the goods and ascertained damage by email. If you send us photos with a short description, we can best determine your damage and either send you the appropriate spare part promptly. Otherwise we will take back the damaged model and send you a new meychair model.

The height of a chair, a sit stand or a stool can no longer be adjusted or the seat does not hold its height. Why is that?

In this case there is a fault/damage to the gas spring. Since we as the manufacturer give a 5-year guarantee on our gas springs, you will receive a free replacement from us during this period. Generally, you can replace the gas spring yourself. All you have to do is carefully detach the base and the seat support from the gas spring. If you carefully tap the star base or the seat support with a rubber mallet so that the conical plug connection loosens without tilting, you can remove the gas spring and dispose of it. Please never try to open the gas spring. There is a risk of injury.

However, it can happen that the conical connection is very tight and cannot be loosened. Then we will bring your model back to us and install a new gas spring for you. After all, your product should be ready for use again soon.

How can I order spare parts for a customer?

The best way to order spare parts is by email. If you do not yet know the number of the affected spare part, please ask for your spare part with the model number of the chair. To do this, enter either our 5-digit article number or our matchcode.

Here’s an example:
Item number: 10001
matchcode: A2-TG-B; Beech

This is how we find the right spare part for your chair. If you do not know this data either, please send us a photo of the type plate, which is located under the seat support, or a photo of your model. Alternatively, we can send you assembly instructions and you mark the part concerned. This is how we find out what you need. If we know the desired spare part, we will make you an offer for the material and delivery costs. If you accept the offer, we will convert your request into an order and send you the goods.

The gas spring appears to be defective. Can I exchange it myself?

Unfortunately, this can happen and we are very sorry. Since we as the manufacturer give a 5-year guarantee on our gas springs, you will receive a free replacement from us during this period. Generally, you can replace the gas spring yourself. All you have to do is carefully detach the base and the seat support from the gas spring. If you carefully tap the star base or the seat support with a rubber mallet so that the conical connection loosens without tilting, you can remove the gas spring and dispose of it. Please never try to open the gas spring. There is a risk of injury.

However, it can happen that the conical connection is very tight and cannot be loosened. Then we will bring your model back to us and install a new gas spring for you. After all, your product should be ready for use again soon.

Are all spare parts always available?

As a rule, we can supply you with all spare parts. With the exception of economic supply bottlenecks, of course, or if the model is being phased out.

I would like to complain about a product, but don’t know what the name of the defective part is. Who should I ask?

Ask the meychair team. Look on our website under “Contacts” and write to your contact. If you do not know the details of the defective part, please send us a photo of the type plate, which is located under the seat support, or a photo of your model.

Alternatively, we can send you assembly instructions and you mark the part concerned. This is how we find out what you need. If the complaint is justified, we will send you the spare part as soon as possible. If you cannot exchange it yourself, we will bring your model back and repair it at our facility. Then we send it back to you.

Products, technical data and pictures

Is an ordered product delivered assembled or disassembled?

Our models are delivered completely disassembled. However, we work with a conical connector system. All you have to do is plug the models together. Once loaded, they are firmly connected.

Are there assembly instructions for each model?

Of course, each of our models comes with detailed assembly instructions. If you have any questions, just give us a call or send us an email.

What is the difference between gas spring height adjustment and a key slot?

With a height adjustment using a gas spring, you can comfortably control the seat height using a lever and only have to shift your weight while sitting. With a key slot height adjustment you have to manually loosen the height adjustment screw, adjust the height and then screw the screw tight again.

What kinds of floors ar meychair castors suitable for? Hard or soft floors?

Our castors are basically suitable for all floors. Regardless of whether they are used on hard or soft floors.

I bought a product with castors and the customer now wants gliders or vice versa. Can I simply order the castors or gliders?

As a rule you can, but we have to check whether you might need a different base when changing. If you enter our 5-digit item number or our matchcode, we can check exactly what you need and send you the correct spare part.

I am looking for models for a welding workstation, what do I have to look out for?

If you are looking for models for your welding workstation, you should pay attention to the following specifications:

  • Select a seat set made of PU foam. Our PU sets are all tested and flame retardant.
  • Choose a steel base. You are also on the safe side with this choice. Flying sparks will not harm this material.

Since we as a manufacturer specialise in industrial and workshop equipment, you can choose from a wide range of models and different categories. Regardless of whether it is a workshop chair, swivel stool or sit stand.

My customer is looking for seating furniture with a high load capacity of up to 170 or 200 kg. Does meychair have XXL models in its range?

Of course, we also have XXL models in our range. We have different load capacities. Up to 150 kg with a high adjustment range, up to 170 kg with a low adjustment range and up to 200 kg with our top seller, the Comfort sit stand of the AF-SR series. If you look under Products / XXL, you can convince yourself of our range.

How do I dismantle a meychair chair, stool or sit stands? Are there instructions for this?

You disassemble our swivel work chairs, stools and sit stands just as you assembled them. Simply loosen the conical connector again. However, this has consolidated after the model was set. Now it is time to break this connection again. The best way to do this is to use a rubber mallet and knock all around against the part that is supposed to come loose. For example against the base. Tap carefully and always tap in a circle so that the plug connection does not tilt. If you don’t have a rubber mallet at hand, make sure that the part is for example, covered with a towel to avoid damage.

We will provide you with a small sketched dismantling instruction. So it will be even clearer to you.

I would like to use the image data from meychair on my website. Is that allowed and whom do I have to ask?

We are happy to pass on the image data to our dealers. At the moment we are still in the process of setting up an image database so that you can quickly and easily find the image data you want in the future. Sorted by area of application and our 5-digit article numbers.

Until then, please send an email to info@meychair.de and let us know which image data / models you need and whether you need the data for web or print. We will send you the requested images then.

I need image data of the meychair models and the meychair logo, where can I find this?

You can find the web-optimized images of all meychair models, for use on your website or for an offer, on our website under image database You can also find our meychair logo there. Here you can download the models of a whole series and simply choose the model you want. Our products are sorted according to the 5-digit article numbers.

Where can I find all the technical data for a meychair model? Does meychair offer this data as a PDF for download?

Of course, you will find all product-specific data and details on the respective models on our website.

You can download this data in each model using the “Export as PDF” button. So you have all the important details about your desired model at a glance.

FAQs for end customers

About an order

How can I order a meychair product even if I am not a retailer? Whom should I talk to?

You can of course contact us personally. Under Contact you can get in touch with our employees quickly and easily.

If you just want to find a retailer quickly and easily, please look under Find a retailer. With the desired address data, you can immediately find retailers with whom you can make inquiries and order our products. If you have our 5-digit item number ready for the retailer, you can soon look forward to a piece of seating furniture from the meychair brand.

How do I find a retailer in my area?

You can find a retailer easily and simply at Find a retailer. All retailers in the radius you have selected are shown to you with the postcode or town. The retailer’s web and email addresses will help you to contact them as quickly as possible.

Do all retailers have the entire range of meychair in stock?

That would be great. However, we are the specialist among manufacturers of industrial and workshop equipment. So our range is huge and the choice for our customers is large. With us you will find the right seating solution for every need. Unfortunately not every local retailer can have everything in stock. But that shouldn’t be a problem for you. Find your desired seating furniture on our website and order it. You’re also welcome to order a free trial sample for yourself.

Can I test a meychair product as a free sample? If so, how long?

You can of course test any of our models as a free sample. We even look forward to it. Simply contact one of our specialist retailers, regardless of whether they are in your area or only sell online. You will quickly find what you are looking for on our website under Find a retailer. Tell the retailer our 5-digit item number and your request for a trial sample, that should be enough. The retailer can order the model in his stationary shop and you can test it there on site. You can also order online from a retailer and we will send it directly to your home.

The following applies to a sample order: The trial sample can be tested in detail for 14 days free of charge. If so, we will charge the goods after consulting the retailer. If you do not like it, please send the goods well packaged. It is best to keep the original packaging – and return it to us carriage paid. Please inform the retailer in advance. The trial sample should be handled with care during the trial phase. However, if the sample shows damage, signs of use or soiling, we will charge for it.

Will anyone at meychair advise me on the products?

Of course with pleasure. Who better to answer all your questions than our team. So please, don’t be shy. Under Contact you will find our contact details. Just give us a call or write an email. Someone will always help you.

Can I stop by meychair and see the products?

Of course, we’re always happy to have visitors, even if Covid-19 has made it very difficult for us. However, we never have all the models from our range constructed at the same time. So if you are in the area and would like to see a certain model directly with us, please let us know in advance and make an appointment without any changes. Unfortunately, we can’t receive spontaneous visitors. We will do everything possible so that you can see the model you want live.

About a complaint

I am an end customer and would like to complain about a product. Whom should I contact?

Your contact person is always the specialist retailer. Read more at our warranty statement. You will find everything about complaints here, and there is also a link to the retailer search.

If you no longer know where you bought your model and need further help, please do not hesitate to contact our team.

I don’t know if my product is still under warranty. Where can I read about it?

Each of our models leaves our company with a nameplate. This is located under the seat frame and, among other things, it has the shipping date. You should also know that we give a manufacturer’s warranty of 5 years on all metal parts and the statutory warranty of 2 years on all other materials. Please read our warranty statement.

If your model is outside the manufacturer warranty or statutory warranty, simply contact one of our specialist dealers. After all, we guarantee our customers a delivery of spare parts for the vast majority of models. So that we can certainly replace your defective part.